Detailed Frequently Asked Questions

Appointments & Booking

How do I book an appointment?
You can book online any time using our “Book Now” link, or you can call us at (678) 212-5160 during business hours to schedule with a real human. (beautybarmedspa.com)
Location: 1122 Pace Street, Covington, GA 30014. (beautybarmedspa.com)

What are your hours?

  • Monday: By Appointment Only
  • Tuesday & Wednesday: 10am – 5pm
  • Thursday: 11am – 7pm
  • Friday: 10am – 5pm
  • Saturday: 9am – 3pm
  • Sunday: Closed
    (Additional times may be available by request.) (    beautybarmedspa.com)

Do you take walk-ins?
We do our best to accommodate last-minute requests, but most services require a scheduled appointment with a licensed provider. Call us and we’ll try to fit you in.

Do I have to put a card on file?
For most medical aesthetic services (injectables, advanced facial treatments, cryo, etc.), yes — a card is required to reserve your time with a provider. This protects that provider’s schedule and ensures we can honor everyone’s time.


Cancellations, Reschedules & No-Shows

What is your cancellation policy?
To cancel or reschedule, call (678) 212-5160 or email staff@beautybarmedspa.com during business hours. (beautybarmedspa.com)
We do send reminder texts/emails as a courtesy ~48 hours before your service, but not receiving a reminder is not considered a valid reason for missing the appointment. (beautybarmedspa.com)

Why do you have a cancellation policy?
Because each time slot is reserved just for you with a licensed provider. Last-minute cancellations and no-shows hurt availability for other clients. These guidelines help us maintain a high level of service for everyone. (beautybarmedspa.com)


Memberships

Do you offer memberships?
Yes. We offer memberships designed to help you maintain results consistently and save money. Members receive perks like priority booking, rollover options, and exclusive member-only pricing. (beautybarmedspa.com)

What are the membership terms?

  • 3-month minimum commitment
  • 30-day notice required to cancel
  • Treatments are non-transferable
  • You get priority booking for services
  • You can roll over up to 2 unused treatments per month
  • You can bank tox units or membership dues for up to 4 months
  • Don’t want tox that month? You can apply that value to another service category instead (flexible use). (beautybarmedspa.com)

Can I pause my membership?
We allow banking/rollover for a limited period (up to 4 months of value) which effectively gives you breathing room if you can’t come in right away. (beautybarmedspa.com)

Can someone else use my membership?
No. Membership benefits and treatments are non-transferable. (beautybarmedspa.com)


Gift Cards

Do you sell gift cards?
Yes. Gift cards make incredible “hint gifts” for birthdays, holidays, or just “you deserve this.” You can purchase them for services or products.

Do gift cards expire?
Yes. Gift cards must be redeemed within one (1) year from the original purchase date. After one year, any remaining balance is forfeited and the card is no longer valid. (beautybarmedspa.com)

Are gift cards refundable?
All gift card sales are final. Gift cards are non-refundable and non-returnable. They cannot be exchanged for cash or store credit except where required by law. (beautybarmedspa.com)

Can I use a gift card for anything?
Gift card value is applied to services/products at the price in effect the day you redeem it. If prices have increased since purchase, you’re responsible for any difference. (beautybarmedspa.com)
Gift cards must be presented at time of service. Only one gift card per transaction unless we say otherwise. (beautybarmedspa.com)

Can I buy a gift card with a gift card?
No. A gift card cannot be used to purchase another gift card. (beautybarmedspa.com)


Refunds, Returns & Exchanges

Do you offer refunds on services?
Because our services are professional, hands-on, and often medical/aesthetic in nature, treatment fees are generally not refundable once a service has been performed.

What is your product return policy?

  • Unused merchandise may be returned for refund or credit within 30 days of purchase
  • The product must be unused, in original packaging, and in resellable condition
  • Opened products are not returnable
  • A restocking fee of up to 35% may apply to eligible items
  • If we shipped the wrong item, we’ll send you a return label. Otherwise, you’re responsible for return shipping and we recommend insuring the package. (beautybarmedspa.com)


Rewards & Promotions

Do you have a rewards program?
Yes. We offer Beauty Bar Rewards so you can earn perks as you take care of yourself.

Do rewards apply to everything?
Not everything earns points. Some services — like injectables, discounted packages, and gift card purchases — are excluded from point accrual. Terms and conditions apply. (beautybarmedspa.com)

Can I stack promos?
Most promos and event pricing cannot be combined with other discounts, unless specifically stated. For example, limited-time injectable events usually have their own pricing rules and minimum unit requirements. (Example: event pricing may require a 20-unit minimum, and nurse practitioner recommendations determine final units.) (Yelp)


Medical / Clinical Questions

Who will treat me?
Your services are delivered by licensed, trained professionals — including experienced nurse practitioners and medical aesthetic specialists — so you’re in qualified hands every time. (beautybarmedspa.com) (beautybarmedspa.com)

Do I get a consultation first?
Yes. Before any injectable, aesthetic, body contouring, cryo, or advanced skin service, you’ll receive an evaluation. We’ll review goals, discuss realistic outcomes, talk about pricing, and make sure you're a good candidate.

Is it painful?
Many treatments are described by clients as “tiny pinches” or “pressure,” not actual pain. Some services (like wrinkle-relaxing neurotoxins) are very quick, and results develop over about 10–14 days. (Yelp)

What should I do after injectables / facial rejuvenation?
General guidance often includes staying upright for several hours post-treatment and avoiding alcohol or blood thinners like ibuprofen beforehand to help minimize bruising. Always follow your specific aftercare sheet from your provider — that sheet is the official instruction for you. (Yelp)

Will you discuss risks with me?
Yes. Before treatment you will receive informed consent explaining risks, benefits, possible side effects, expected results, and post-care. You’ll have the chance to ask questions before anything is performed, and you must consent before we proceed. (beautybarmedispa.com)


Results & Reviews

Do you have before/after results?
Yes. We showcase real client results for services like Contour Light® (non-invasive fat reduction / circumference reduction). The system is FDA-cleared for reducing inches around areas like waist, hips, and thighs, and can also temporarily relieve minor joint or muscle pain and stiffness. (beautybarmedspa.com)
You’ll see actual inch-loss signs in our in-spa photos (example: “lost 3.7 inches,” “lost 6.4 inches”). (beautybarmedspa.com)

Where can I read reviews?
We publish Verified Reviews from real clients describing their experience, environment, comfort, and results. You can browse them on our Reviews page. (beautybarmedspa.com)
We’re consistently rated 5 stars across a wide range of services — from facials and laser to body sculpting and injectables — and our clients call us their “happy place.” (beautybarmedspa.com) (Tripadvisor)


Privacy, Texting & Communication

Why are you asking for my phone number/email?
We collect basic info (like name, email, phone) to confirm appointments, send reminders, personalize recommendations, and in some cases send marketing offers we think you’ll actually care about. (beautybarmedspa.com)

Do you text marketing offers?
Yes, sometimes — for example, limited-time promotions, VIP events, injectable specials, or seasonal packages.
By opting in, you agree that message frequency may vary. Message and data rates may apply. You can opt out any time by texting STOP. For assistance, text HELP or contact us at staff@beautybarmedspa.com or (678) 212-5160. You can also review our Privacy Policy, Cancellation & Appointment Policy, Return Policy, and Gift Card Policy on our site. (beautybarmedspa.com) (beautybarmedspa.com) (beautybarmedspa.com) (beautybarmedspa.com)

Do you sell my info?
We use your information to serve you better (appointment communication, service recommendations, website improvements) and to personalize offers. We are committed to protecting your privacy and handling personal information in accordance with applicable laws. (beautybarmedspa.com) (beautybarmedispa.com)


Payment & Pricing

How does pricing work?
Pricing depends on the service, the amount of product needed, and your treatment goals. For sculpting and cryo-style body services, we often price by body area so you only pay for the areas you’re targeting — no surprise bundles. (beautybarmedspa.com)

Will pricing ever change?
Yes. Service pricing and product pricing may change at any time. Gift card values are applied at the rates in effect when you redeem, not necessarily the day the card was purchased. (beautybarmedspa.com)

Can I finance treatments?
We offer memberships, promotions, event pricing, and (during certain events) banked/rolled value. Some services may also be available in discounted packages. Ask us in person about current options and eligibility. (beautybarmedspa.com)


General

Where are you located?
Beauty Bar Wellness & Med Spa
1122 Pace Street
Covington, GA 30014
Call/Text: (678) 212-5160
Email: staff@beautybarmedspa.com (beautybarmedspa.com)

Is this a medical spa or a day spa?
We’re both wellness and medical aesthetics. That means you can come for relaxation (salt room, red light therapy, sound bath, IV hydration, detox, etc.) and for advanced clinical results (injectables, laser, cryoslimming, corrective facials, body contouring). (beautybarmedspa.com) (beautybarmedspa.com)

Do you offer packages for events, girls’ days, bridal parties, team recovery, etc.?
Yes. We host private and semi-private experiences — from athletic recovery sessions in the salt room/red light, to group “glow before you go” facials, to injectable events. Ask us about custom small-group bookings.


Need Something Else?

If you still have questions about a service, policy, membership, medical clearance, group event, or anything not answered here, call us at (678) 212-5160 or email staff@beautybarmedspa.com and we’ll get you to the right person. (beautybarmedspa.com)